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Global + Digital Christine Pearson, Ph.D. Professor of Global Leadership christinepearson@thunderbird.asu.edu LinkedIn: christinepearsontbird www.readComeOutStronger.com Proactive Conflict ManagementSession Objectives: * To help you understand the high costs of incivility, and how it can build to widespread, full-strength conflicts. * To identify approaches to proactively manage conflict by curbing incivility.Agenda • Warm-up • “incivility” • Your realities • Pruning Incivility-what/why/how/who • Where Will You Begin? (action!)“conflict” extendedstruggle, sharpclash/disagreement *styles/needs/desires/demands *status, tasks, processes, relationships proactive “managing conflict” (responsive)workplace incivility: 98% inconsiderate words and deeds employee-to- employee that may seem inconsequential Lack of mutual respect among employees. Common seed/accelerator of conflict …* Uncivil circumstances at your workplace? * Differences today vs. 5/10 years ago? • Context • Nature, freq, norms of occurrences workplace incivility: inconsiderate words and deeds employee-to- employee that may seem inconsequential Lack of mutual respect among employees. 98% Common seed/accelerator of conflict …• Using email when F2F is needed • Taking too much credit for collaborative work • Talking down to others • Keeping people waiting needlessly for appointments • Delaying information, resources, approvals • Acting irritated when someone asks for help • Dismissing/ignoring others’ ideas • Spreading gossip about colleagues • Grabbing best assignments, leaving worst • Hibernating into e-gadgets/email, texting in mtgs What does workplace incivility look like? “seemingly inconsequential inconsiderate words and deeds”Respectfuldisagreement isNOT incivility. Threats, harassment, physical contact areNOT incivility.Next >